Privacy Policy

At Azora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or mobile application.

1. Information We Collect

We may collect the following information:

• Personal information such as your name, email address, phone number, and delivery or billing address.
• Payment information, which is securely processed through trusted third-party payment service providers. Azora does not store your complete payment card details.
• Order history, browsing activity, device information, and other usage data to improve our services and enhance your shopping experience.

2. How We Use Your Information

We use your information to:

• Process and manage your orders and payments.
• Deliver products and provide customer support.
• Send order updates, service notifications, promotional offers, and marketing communications (you may opt out of promotional messages at any time).
• Improve our website, products, security, and overall customer experience.
• Prevent fraud, unauthorized transactions, and other illegal activities.

3. Information Sharing

Azora may share your information only when necessary:

• With delivery and courier partners to fulfill and deliver your orders.
• With trusted payment service providers to securely process transactions.
• With service providers who assist us in operating our website and providing our services, subject to appropriate confidentiality obligations.
• When required by applicable law, legal process, or government authorities.

We do not sell, rent, or trade your personal information to third parties.

4. Data Protection

We implement industry-standard security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no method of electronic transmission or storage is completely secure. Users are responsible for maintaining the confidentiality of their account credentials and passwords.

5. Cookies

Azora uses cookies and similar technologies to:

• Improve website functionality and performance.
• Remember your preferences and shopping cart.
• Analyze website traffic and user behavior.
• Deliver a more personalized shopping experience.

You can manage or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

6. Your Rights

You may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request the deletion of your personal information, subject to legal and business record retention requirements.
• Opt out of receiving promotional communications at any time.

To exercise these rights, please contact Azora Customer Support through our official customer service channels.

7. Changes to This Privacy Policy

Azora may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will become effective immediately upon publication.

By using the Azora website or mobile application, you agree to the collection and use of your information in accordance with this Privacy Policy.