Shipping Policy
At Azora, we are committed to delivering your orders safely and on time. This Shipping Policy explains our delivery process, charges, estimated delivery times, and related terms.
1. Delivery Areas
Azora currently delivers products across Bangladesh. Delivery availability may vary depending on the product and location.
2. Delivery Time
Estimated delivery times are:
- Inside Dhaka: 1–2 working days
- Outside Dhaka: 3–5 working days
Delivery times are estimates and may vary depending on the delivery location, product availability, courier operations, public holidays, weather conditions, or other unforeseen circumstances.
3. Shipping Charges
Applicable delivery charges will be displayed during the checkout process or communicated to the customer before order confirmation.
Delivery charges may vary depending on the delivery location, product type, order size, or ongoing promotional offers.
4. Order Processing
- Orders are generally processed after successful payment or confirmation of Cash on Delivery (COD), where available.
- Orders may require additional processing time during promotional campaigns, holidays, or periods of high order volume.
- Customers may be contacted by Azora for order verification before shipment.
5. Delivery Attempts
Our courier partner will attempt to deliver the order to the address provided by the customer.
Customers are responsible for providing accurate and complete delivery information, including name, phone number, and address.
If a delivery fails due to an incorrect address, unavailable recipient, unreachable phone number, or refusal to receive the order, additional delivery charges may apply for re-delivery.
6. Order Tracking
Where applicable, customers may receive order tracking information through SMS, phone, email, or other communication channels provided by Azora or our courier partners.
7. Delayed or Lost Orders
Although we make every effort to deliver orders within the estimated timeframe, Azora is not responsible for delays caused by courier partners, weather conditions, natural disasters, public holidays, strikes, transportation issues, or other circumstances beyond our reasonable control.
If an order is confirmed as lost during delivery, Azora will work with the courier partner to resolve the issue and provide an appropriate solution to the customer.
8. Damaged Packages
If you receive a package that appears to be damaged during delivery, please contact Azora Customer Support as soon as possible and provide clear photos or videos of the package and product.
Any claim for damaged, defective, or incorrect products will be handled according to our Return & Refund Policy.
9. Contact Us
If you have any questions regarding our Shipping Policy or the delivery of your order, please contact Azora Customer Support through our official customer service channels.