Return & Refund Policy
At Azora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order, provided that:
- The product is unused, unworn, and in its original condition.
- The product is returned with its original packaging, tags, accessories, manuals, and invoice.
- The product is not damaged due to misuse, negligence, or improper handling by the customer.
The following items are not eligible for return or refund unless they are defective or incorrect upon delivery:
- Personal care and hygiene products
- Undergarments and intimate apparel
- Digital products or downloadable items
- Customized or personalized products
- Gift cards or promotional items
- Products marked as Non-Returnable
2. Refund Policy
- Once your returned item is received and inspected, Azora will notify you whether your refund has been approved.
- Approved refunds will be processed within 7–10 working days.
- Refunds will be issued through the original payment method used for the purchase whenever possible.
- For Cash on Delivery (COD) orders, refunds may be made via bank transfer or mobile financial services after the required payment details are provided.
3. Replacement Policy
If you receive a product that is:
- Damaged during delivery,
- Defective,
- Incorrect, or
- Missing parts or accessories,
please contact Azora within 48 hours of delivery with clear photos or videos of the issue.
- If the claim is approved, we will arrange a replacement at no additional cost.
- If the product is out of stock or a replacement is not available, a full refund will be provided.
4. Return Shipping
- If the return is due to a defective, damaged, or incorrect product, Azora will bear the return shipping cost.
- If the return is requested for any other eligible reason, the customer may be responsible for the applicable return shipping charges.
5. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact our Customer Support team through our official customer service channels.